Shipping Policy

Shipping Methods and Costs

At Del Ray, we work to process orders as quickly as possible. At checkout, you will be prompted to choose a shipping method for your Product(s). You will pay all shipping and handling charges specified during the ordering process. Shipping costs depend on the Products in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to completing your order.

We process and ship all orders within 48 hours of an order placement once the funds have cleared your account. Orders are processed and shipped during regular business hours (Monday through Friday, 8:00 AM – 5:00 PM EST, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day, or Overnight Service).

Title and risk of loss pass to you upon our transfer of the Products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Please email Support@EnjoyDelRay.com if you have any questions.

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

• Order Confirmation: This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.
  
• Shipment Confirmation: This e-mail confirms that your order, or part of your order, has shipped. You may receive multiple e-mails depending on the Products you selected, or if you ordered multiple Products and they were shipped separately. The arrival time of your order depends on the shipping method selected, the Product selected, and your shipping location.
  
• Important Notice About Your Order: You might receive this e-mail for reasons including difficulty processing your order, inability to ship to the address provided, duplicate order, or cancellation of the order. Should you receive a notice like this, please email us at Support@EnjoyDelRay.com immediately so the problem can be addressed.
  
  

Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. Orders placed on EnjoyDelRay.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier delivering your Product(s).

Finding Your Order Status

The status of your order is easy to find:

• Check your e-mail: You were required to enter an e-mail address during checkout; you will receive e-mails keeping you up to date about the status of your order.
  
• Visit the Site: Sign in to your Order History at EnjoyDelRay.com twenty-four (24) hours a day. If you created a Del Ray account, you may view information about your most recent orders (including tracking information) as well as past orders.
  
• Contact Us: If you still have questions about your order, please email us at Support@EnjoyDelRay.com.
  

How is order status different from tracking information?

The status of your order is supplied by Del Ray and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our Site when it becomes available.

*Tracking information may not be available for up to three (3) full business days after a Product is shipped from our warehouse.